I think it's an incompatibility issue between older Office versions and the new High Sierra OS on Mac - did you recently upgrade to that as I did? I gave up at one point and just decided to subscribe to Office365 but even that isn't working - I get a 'Sorry we're not able to complete your purchase at this time try again later' message over and over again. They say because my version is 'obsolete' (it's 2008) it's longer supported so they can't help me figure this out, all they can do is press me to subscribe to Office365 instead. I've spent the whole day trying to resolve it by chatting with a few different MS help agents and so far no progress. Hi Kristen, I'm having the exact same issue, and it just happened yesterday for me too.
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Microsoft Word 2019 for Mac v16.47 VL Multilingual | 1.1 GB